I have LOVED all these new polishes hitting the market and flooding my polish drawers with their sparkly goodness. But not everybody should be making polish, and after a long hard think I've decided to rant about one Etsy brand: Rockstar Nails.
Her glitter range looks to DIE for in the photos and in real life they are wonderful to look at...in the bottle. The application is another matter but even that can be forgiven if the colors are FAB.
I purchased 3 colors: With Love, Mardi Gras and Night Sky.
With Love.
Huge hearts in my fav color combo of black red and white? Yes please!
BUT the black glitter bleeds. I redid my nails to get rid of most of it but you can still see some black smudging on the side of my middle fingernail. VERY careful placement of each heart was needed so that the black hexagons didn't smear. I've seen the same thing in other bloggers photos of this color, so I know my bottle is not a one off.
Mardi Gras.
I did really like this one, even tho the glitter curled and wouldn't sit flat. I think the term is 'Taco' glitter! Even with 3 coats of Seche Vite, my nails were high and bumpy which drove me insane.
Night Sky.
As you can see, it arrived broken. The silver moons in the glitter had bled clear, and were curled and horrible. The pointy bits on the stars were curling. The polish was impossible to apply with all that curled up moon glitter.
After all of the formula annoyances I was still OK. I never mentioned the broken bottle to Erica. They were all wrapped well and I didn't feel it was her problem to deal with.
BUT.....
When I emailed to nicely let her know that she had better check her Night Sky bottles as the moon glitter in mine was faulty, I wasn't satisfied with the follow up service.
I know for a fact that any other seller, and any standard procedure for customer service, would have been to immediately offer a refund or to replace the bottle.
But she didn't.
Firstly, she asked for the bottle to be returned. I pointed out that 1): Airmail from Australia to the USA was going to cost $10.50, and was she willing to pay that for a $10 faulty bottle of polish THEN refund me the bottle price as well?
And 2): It is now against Customs laws for Australians to ship out nail polish Internationally. Especially a broken bottle.
After several emails back and fro she finally asked for photos to back up my claim and THEN after that we will talk about refunding. I didn't respond to the photos request, I felt absolutely no need at all having to justifiably do this. And I was extremely insulted at the veiled insinuation that I was lying.
The above responses was AFTER she was told by me that I write this blog, so obviously not refunding somebody $10 is MUCH more important than having that person tell over 3,5000 people she is not happy with your product.
As I said at the start, most Indie polishes are fantastic. But we all need to remember that just because you can thrown some glitter into a clear base does not make you a nail polish cook extraordinaire.
The average price for an Indie made polish is $8- $10. This price is an above normal price, in most cases it is above the price bracket of a proven quality and well established, Internationally sold brand. It is actually of the utmost IMPORTANCE that the quality of a polish of this dollar amount MATCHES these other proven brands.
Indie cooks also need to realise that just because you think your product is da' bomb, it may just not be the case. If something is lacking or faulty and you get told about it, you guys need to make changes to the formulas and make sure you refund for faulty bottles. If it means contacting all the previous customers who brought from that color line and refunding, then you need to do it.
Because if you don't, consumers who know their product, just like me, will not make a second purchase from you and your business/side hobby will not survive. Guaranteed.
And consumers, just like me, often have a blog.
Am I the only one who thinks this is shocking customer service? Or am I over-reacting?
Not overreacting at all. I would have been livid. She sent me a bottle of With Love to review and I even mentioned the shedding black glitters in it and she didnt comment on it at ALL. I see she didnt fix it either even after I mentioned it my review quite a few weeks ago... Hhhmm... I did buy one more polish from her and it is fine but that is the last one.
ReplyDeleteI read your review of the bleeding black glitter and it helped me finally write this post. I dont think bleeding glitter is acceptable at all, especially when it's such to an extent that it ruins your whole manicure with black sliding down your nails. I'll be keeping tabs on Rockstar to see if her formula is changed at all in the coming couple of weeks. If I see a change I'll be updating this post to reflect that.
DeleteI think you are not over-reacting.
ReplyDeleteTY
DeleteNo I think you are on the mark. A lot of people are really taking the mickey with this indie trend and are robbing people of their hard earned money. It's shocking
ReplyDeleteI think those sellers are under-estimating the value polish lovers place on their bottles. We simply do not accept a quality of polish that is substandard, especially when it costs $10.
DeleteI absolutely agree with this! It feels like every gal & her dog are jumping on the band wagon at the time and (I'm probably being excessively negative here) I was rolling my eyes when every other Etsy member was starting their own line. Another criticism I've seen levelled at the Indie scene is the lack of originality - plenty of these sellers have amazeballs ideas & good on them! But can someone please remind some of these sellers that not every linw needs a Connect the Dots or Floam dupe? Okay, rant over.
DeleteGreat post as always. I don't think you're overreacting either!
readin about so many people "jumping on the bandwagon" scares me about my line. I didnt do it to be like some people to make quick money. Ill be doin more with myself in the future as far as makin money goes, I have big plans for myself. I got into this to bring new ideas to the table so I hope thats what I do.
DeleteThis is massively helpful- I was going to order some polishes from her (especially excited about With Love) but if that's her idea of customer service I won't bother. Especially when there are people like Lush Lacquer and Lacquistry around who go above and beyond to make sure their customers are happy.
ReplyDeleteBut lush lacquer glitter bleeds into the polish doesn't it? wasn't there controversy over that the last day
DeleteI havent read about Lush but I am more than happy with my recent order from them of 8 polishes. Hopefully Rockstar can change their formula and come out with new colors.
DeleteI think you are thinking of Lynnderella. Her 'intentionally bleeding glitters'. Ugh.
DeleteThere was a Lush polish (Party Rockin, I believe) that a customer/blogger pointed out was bleeding. Lush told her that it was "intentional" and that lots of customers like it that way. They then updated the polish description to include info about the intentionally bleeding polish AFTER this customer went public with it. No bueno IMHO. I had bought 7 Lush polishes prior to this, but don't plan on buying more...
DeleteI have to admit. I don't quite get what everyone is fussing about with Party Rockin. I have that polish and I love it, bleeding glitter or not. The base is not murky in any way, which to me is the issue with bleeding glitters.
DeleteBut that's just me...
way to go! These nail polish makers need to be put in their place and remember they have to back up what they are selling! I can't believe she didn't handle this better! thanks for giving us the heads up on this!
ReplyDeleteI just want proper polish for my money. I don't want to start a slagging session. Erika has just contacted me over this post so I'll update once I find out what she wants to talk about.
DeleteNo, you aren't overreacting, at all. I am astonished that she would demand the bottle returned or a photograph. Any time I have ever contacted a company about a broken or otherwise damaged product, I have immediately received either a refund or replacement. I wouldn't expect any less from an indie seller.
ReplyDeleteThank you for this review. I know what seller to avoid.
I have actually always had to provide a photographic proof to a company (Zoya, Urban Decay) before they would replace a broken polish, so your point is a bit invalid.
DeleteI have too. Actually, I just offer it ahead of time with my initial contact mail. Saves time, and such. Asking for it AFTER a back and forth, and not immediately and/or nice, however, is another matter.
DeleteThis is my first broken bottle and the fact it was broken was not the issue. I never told Rockstar it was broken as it was packed well enough not to be her problem. Her formula problems and failure to refund is what sparked this post.
DeleteBut you said you "didn't respond to the photos request, I felt absolutely no need at all having to justifiably do this." I see no reason why she SHOULDNT ask for a photo. Its common practice and doesnt mean she thinks you are lying, just that she wants to see exactly what you are talking about. Not responding to that request was a bit silly in my opinion.
DeleteANON>. Make your user ID known or I will be deleting your comments.
DeleteErika knew I had this blog, my reputation as a polish ho' is established. It was obvious I knew what I was talking about when I told her her glitter is curled and the polishes un-usable. To be given the run around for 2 weeks before asking for a photo is unacceptable and INSULTING.
If this level of service is acceptable to you....heaven help us if you actually make and sell polish as well.
So because you have a blog you should be treated better? I dont think the fact that you have a blog should influence the way a seller treats their customers. You seem to be wanting extra by threatening her with your blog...
DeleteKara, I have never been asked to provide photographic proof (tho I wouldn't object to providing it, if requested) so my point is perfectly valid.
DeleteKara, whenever I BUY polishes I give them my blog name and tell them to look out for the review post. I very rarely receive anything for free and usually knock back free items most of the time. I don't want to be beholden to anybody for a blog post, I blog what I want when I want. For Erika to deal with a customer who she knows has a large following of people over a $10 refund....seems just a little bit silly to me. I never THREATEN anybody with my blog. Please comment without putting YOUR words into something I have written.
DeleteAnd NO, I have NEVER had any seller ask me to provide photographic proof over any matter before.
I don't think that this is about bloggers expecting BETTER customer service, Kara! I think that any paying customer should expect better service than this! There are a hundred new indie shops waiting to take over from where a less successful shop leaves off, people have to follow through to stay in business!
DeleteThanks Lucy x
DeleteI adore the With Love polish, it's gorgeous.
ReplyDeleteI'm so sorry about the service you received, it ridiculous that she didn't believe you, why would you lie about it - when you obviously wanted it in the first place. It's such a shame that she reacted like that, she'll now find people will avoid her
xxx
Right thats it then, taking her business off my etsy list to make sure I never buy from her.
ReplyDeleteIT's not my intention to stop people purchasing from Rockstar Nails, but rather to bring attention to the fact that some Indie brands are making poor stock and not following thru with correct customer service.
DeleteThank you, thank you, THANK YOU! I can't tell you how happy I am to see a well established blogger such as yourself speaking out on this issue. I've brought certain brands to light and I must say I was not met with such, openness and appreciation for my opinion as you have. In numerous circles if you even bring up issues with an Indie polish, be it price, quality, or customer service many will be quick to jump and declare it a "witchhunt" and that people are just out to run the company and take down the indie genre as a whole. Not the case. I, like you, expect a certain level of quality for the money I pay out. I don't think bleeding or curling glitters are ever acceptable and now certain indie brands are saying that their bleeding glitters are "intentional". No, this is just laziness on the makers end.
ReplyDeleteThis is also not the only indie maker I've heard of demanding broken bottles sent back or pictures to show proof of defective product. I, like you, do not like the thinly veiled insinuation that the customer is lying. I think it's better to make one person happy than have hundreds, if not thousands, hear about said bad service.
There are some very good indie makers out there though and I hate that so many of the shoddy ones are giving the entire genre a bad name. I think more bloggers need to be upfront and honest about their experiences, good and bad.
Hi Jen, thanks for your comments. The last thing I ever want is to start a 'storm' about something....I never join in coversations nor get involved in online forums when something nasty pops up. I avoid everything confrontational and make sure this blog is about painting my nails with pretty colors....nothing else. ButI felt this issue was against the norm and had heard similar stories about other sellers and felt this needed to be said. I think a few Indies feel that glitter in basecoat is a good way to make a few easy dollars, not thinking that a poorly made product will come back to bite them on the bottom when people ask for refunds. This needs to be taken into account when contemplating starting up any type business, but especially one that is selling a product people are putting on their bodies. Lets hope its taken in the spirit as I meant it....as a headsup to polish sellers and future sellers.
DeleteI was contemplating purchasing With Love, but now that I know it's a poor quality product it's coming off my wishlist. I really appreciate when bloggers are upfront and honest with things like this because it's important to share info on good/bad polish! Even if it means taking a risk and insulting a brand- I'd rather be warned ahead of time by a post like this than have to deal with the troublesome polish after I've purchased it!
ReplyDeleteThat was my intention. $10 per bottle is a lot of money and I know that I am grateful if I read an honest post which saves me money.
DeleteA lot of drugstore polishes are $6-8, more if it's a flakie/holo/similar. Orly's recent glitters curled a fair amount - probably what some of you would call tacos. I agree that you should get value for your money but 1) realize that those proven brands aren't that cheap nor proven a lot of the time, and 2) those brands also get major price breaks due to buying in bulk that indies just can't reach.
ReplyDeleteOther than that, good review; this polish shop definitely has problems.
I agree, sometimes brand polishes come out with shocking collections...and they are always vilified on blogs for it. Example: Orly glitters suck and generally you will find most bloggers say this. I'm so glad bloggers are saying this collex sucked as it saved me a few dollars not buying any of them! I dont feel Indie polishes should be any different...if they are crap they should be reveiwed as crap. For $10 a bottle, I want a polish that is EXCEPTIONAL in quality.
DeleteThanks for some great and honest swatching of these products! As for cleaning up the black bleeding with "With Love", do you have a photo pre-clean up? This is what the product truly looks like out of the bottle so it would be great to see how it really looks :)
ReplyDeleteMardi Gras doesn't do much for me and Night Sky just looks awful the whole broken bottle thing. My wallet thanks you and I will not be purchasing from Rockstar Nails as there are plenty of indie polishes out there to chose from who cannot do enough for you.
Hi Jas, No I didnt take any pre-cleanup photos of With Love. When blogging you always try to submit polishes in their best light. And when I did this manicure it was not my intention at the time to do this post....it was only later after emailing with Erika for 2 weeks that I got peed off.
DeleteIt's fantastic to see someone posting about this, I was looking at ordering 'With Love' even though I know that glitter polish- especially ones with the bigger pieces are painfully tedious to apply. Which you've done a fantastic job by the way. I will not be buying rockstar polish. ty for the review
ReplyDeleteYou are NOT over-reacting. I came across a seller with the same attitude. There's no excuse for it. To put the buyer on the defensive because the seller doesn't want to deal with it is immature and unprofessional.
ReplyDeleteThank you, I agree.
DeleteThank you for the honest review of these polishes, and you related your experiences in a non-dramatized manner. I agree that this is poor customer service. As a customer, I appreciate having as much info as possible before dropping $10 (plus shipping) on a single bottle of polish. It is not unreasonable to expect a quality product for your hard-earned money. Thanks again!
ReplyDeleteThanks!
DeleteI'm sorry that the quality of the polishes and customer service was overall lacking; they looked like they had potential :(. And while I can't speak to the manner in which she asked (or the context - what had happened before could have affected the "vibe"), I don't think it is unreasonable to ask for photos of a defective product. I have always offered photos from first contact, and would expect that a seller would want to see them. I don't think that a seller should be expected to just take anyone's word for it, and I don't really equate that with them insinuating that the customer is lying. They don't know you, and there are people out there who would lie, or make unfair complaints (because, fact is, the customer isn't quite *always* right...), and I don't think a business owner should be expected to give refunds or replacements without even something as simple as a photo to justify it.
ReplyDeleteBut again, I'm sure context influenced your reaction, and I would be certainly be upset in your position, as well.
To have to explain matters several times over a course of 2 weeks before then being asked to provide photographic evidence is insulting. I don't feel I am an exception to this, most people would become insulted and angry. Erika had my blog details, you can tell a lot about someone by reading their blog.
DeleteThis is my FIRST post about a faulty product and I have had a lot of them before this. The only difference is, those sellers responded QUICKLY and provided a solution to the problem.....Erika didn't.
I agree mostly with you Time on my nails, but if a buyer is willin to go to lengths of lyin about a faulty product then they can lie about how it was broken. pictures dont prove everything.
DeleteI don't think you are overreacting... When spending money on something one expects decent quality and if one doesn't get it it's only fair to say it. Like some other people have pointed out, it saves us from making the same mistake! It's a shame about the heart polish though, when I saw the photo before reading I thought it was really pretty, now, not so much.
ReplyDeletexx
Thank you, that is exactly my intention. With so many Indie sellers now, we need to buy from the best and not waste our money on proudtcs that are not worth $10.
DeleteReally, this doesnt seem like bad CS to me at all. You never told her it was broken when she requested you to return it for a refund. She changed it to you just having to show her a photo. Its standard, and common, to want to see the mistake that was made. If you just showed her a photo she would have refunded, end of story. I dont see why she is being attacked for wanting to see a photo. Sounds like her CS was fine to me...
ReplyDeleteAll anonymous comments usually are deleted as a matter of policy on my blog, nice or otherwise, but I am making an exception for this post. BUT if you want to be repsonded to after this, please make your user ID known.
DeleteALL 3 bottles were faulty. Not just 1, which I would have made an exception of, but ALL 3 bottles. If you had spent $40 on product that was well below standard average then had the run around when NICELY emailing her, I am guessing you would not have been very happy either. Bad customer service REGARDLESS of whether a photo was sent or not. End of story.
D: But the thing is...you didn't say that all three bottles are faulty in the initial e-mail, did you? I agree that her CS could have been better, but if you had sent her a photograph, it probably would have expediated the process.
DeleteExpecting you to ship back a polish is a little unnecessary (At least, I've never had to) but she didn't know the bottle was broken and she probably didn't recall that you were an international sale.
It seems that you started off telling Erika as a friendly heads up that one of her formulas was bad but it escalated into you wanting a refund/replacement and then you pointing out that all of her formulas are bad. But all of those extra issues you had with the polish weren't brought up initially, but they're being used as if they were when you blog about her CS as a whole. Am I making sense?
I'm not the Anonymous poster above, but I wanted to put my 2cents in related to this post.
I would say its bad polishes all around, not bad CS from what you are saying. Yes you should expect quality with that much money, but she was offering you a solution and you took offense to it. Not everyone who asks for a photo is assuming you are lying. Perhaps she wanted to see what the polish looked like so she could compare to hers and make necessary changes if need be?
Deletefrom what it seems, she already knows her polishes are faulty so why is she still even around. I would have refunded with out a problem. she said there were more emails between the two of them and you dont know what they entailed, plus she didnt copy and paste her first full email so you dont know exactly what she told her about her products. she was only talkin about one polish at that point in the post, that doesnt mean thats all the email included.
DeleteRegardless of the polish issue... prop to you for putting your opinion out there. I respect honest and true bloggers, regardless if I agree or disagree with them (not saying I lean either way with this post... I prefer to stay out of it :))
ReplyDeleteSo... kudos for speaking your mind and being truthful and honest despite possible backlash. It's what makes your readers coming back... knowing they're reading the truth and not what you think we "want" to hear. Kudos!
Yes, I'm always a stay out of it blogger too. But my review is not the first to be displeased with Rockstar Nails and I felt a truly honest blow by blow opinion was necessary. My problems with her polishes are the same as what I have read on other blogs.
DeleteI think it's your blog, and you posted an honest review. No one call tell you that your opinion is right or wrong.
ReplyDeleteI think that anyone, be it major corporation or a small indie seller, should have the integrity to back up their product without alienating a customer, whoever that customer should be. You have every right to be displeased.
Ditto! Thx
DeleteCompletely not overreacting. If she is going to sell something in a competitive market she needs to understand that there are certain standards or else you just won't make any money! This is the first time I have heard of something emailing a company about a faulty product arriving and them not wanting to send a replacement, in either big or indie company!
ReplyDeleteNot an over reaction - very poor customer service. Silly girl, she's done herself a great disservice by her lousy customer service. Sarah xxx
ReplyDeleteThanks for posting honestly when things aren't so good - many bloggers haven't got the guts as no matter how carefully you say things you'll get a few 'flames'! We need more warnings about polishes that really aren't quite there!
ReplyDeleteDefinitely agree! Definitely appreciate it!
DeleteGetting back to what your post was truly about, I agree that indie polish 'cooks' need to take their business more seriously. It really is more than just putting glitter into a clear base, tacking on a name, and selling it for (IMO) an unjustifiably high price. There are, indeed, several out there who seem to have no business background (or common sense) and bought into this trend to make what they thought would be a quick and easy profit. These are the ones who seem to panic when a problem is exposed. I think the fear of losing money by having to replace the defective product leads them to react overly defensive, hoping a customer will back down. That's not good business, that's a Business Closed! Thanks for your post. A defective product should be pulled and reformulated, an apology given, and a voucher or refund offered.
ReplyDeleteYay, someone who recognises what the post WAS truly about! Thanks hothouse!
DeleteYou're not over-reacting at all, and are not the first person to have had issues with this seller. Also, if I recall correctly she also had a Facebook page (now deleted) where she swore, cussed and generally slagged off her 'haterz' so her poor customer service doesn't surprise me one bit! There's no excuse for the defective glitter either - I test all my glitters for around 3 months to check for bleeding or distortion, I suspect she just chucks hers in there and hopes for the best! None of the polishes she sells seem to be consistent either - the 'With Love' polish she has on Etsy now is totally different to the one you have here - it has no black hexes and all the hearts are the same size!
ReplyDeleteInteresting to know, thanks.
Deletei havent read anything good about this brand. i think alot of people are jumping on this indie bandwagon when they see the # of sales these etsy shops are producing. the get rich quick plan of many of these shops will show its quality soon enough i believe. i've been trying to stick to only established indies at this point and not get sucked into the hype of trying to be the first to get the newest brand. hopefully others with less polish knowledge do their homework too before buying up polishes without researching them. its a shame she went the bad CS route, especially knowing you write a very popular blog. that was probably the final hole in her sinking ship.
ReplyDeleteI think it was fair of her to ask for photos, but she should have done that in the first email. There are many dishonest people in the world, and maybe she has gotten ripped off before. She may also just want to see how it broke in case it happens again & the bottles or her wrapping is faulty. Of course, she should be refunding you & send a replacement bottle. That stinks that she really is not willing to refund your money! Thanks for letting us know!
ReplyDeleteThanks for writing this post. I agree with you that quality control in indie nail polish is of the utmost importance. Literally anyone can mix glitter with clear nail polish, but doing it WELL is what makes it worth the price. Sellers need to be proactive at testing the behavior of their glitters before the end product reaches the customers, or else they are giving themselves, and the fellow indies, a bad rap.
ReplyDeleteI found your post to be really informative, and it definitely goes to show the importance of testing all glitters before using them in any product. I know that I personally test mine for a bare minimum of 30 days before using them in anything that I plan on selling to my customers, as do many reputable indies who do their homework prior to opening their shops.
ReplyDeleteCustomer service is an incredibly important aspect of any business - more companies need to take a step back and realize that.
Wow, what an experience :( would you like to check out my polish? Its not glitter.. yet.. but still can be pretty.
ReplyDeletedevilishpolishstore.blogspot.com if youd like to see it.
Thank you, Carli. This is refreshing. I think most people are too nervous/scared to give a brutally honest review of indie polishes and the customer service of their creators because they have to deal with the backlash a lot more than if it were a commercial brand like OPI.
ReplyDeleteI appreciate seeing an honest review because honestly, I would be PISSED if I was excited about using these polishes and had these problems. And customer service which makes you feel like you're causing trouble by giving honest feedback is not fair.
I hope this all gets worked out :)
I am appalled at the service you recieved from this seller. But I would like to say one small (VERY small) thing in her defense. I also sell on Etsy, and I have written into my policies that if an item arrives broken or breaks within a short time of wearing (meaning it likely got damaged in transit), then I will provide an immediate refund or replacement, conditional to recieving photos of the broken item. I do *not* request a return shipment, and if I do I pay for shipping up front, no questions asked. (This is more theoretical than anything, I've only had to replace one broken item, and I didn't bother having it returned, since there were no unique elements that I wanted to reuse)
ReplyDeleteBut asking for a photograph isn't out of the ordinary- it's unfortunately pretty common for scammers to claim DOA when in fact the item is just fine. Without proof, you're not providing positive customer service, you're leaving yourself open to be scammed. In her place I would have requested a photo up front as opposed to a return shipment, and I would have included an apology, and an explanation that it's just my standard procedure.
I have to agree with you that you did not receive the best customer service. Before responding to you I would have hoped that they would have referenced your order, saw that the polish was shipped to Australia, and realized that asking a customer to return a broken bottle was a little unreasonable cost-wise. The best course of action (in the humble opinion of someone who worked in retail for 13+ years) would be to apologize for the inconvenience and offer a refund or a replacement at no charge. If you were contacting her after every order saying something was broken or faulty and making unreasonable demands, then I could understand her wanting some type of proof.
ReplyDeletePersonally, I have been hesitant to purchase any of the indie brands so far, mainly because so many of them seem to be every type of glitter thrown willy-nilly into a clear base. I have also read other blogs where people have had trouble getting the merchandise or their money back if the product is sold out. Cost has also been a factor, as you mention above the cost for a lot of the indie polishes is between $8-10. For that amount I can go to Sally Beauty Supply and buy brand name polishes that I trust (such as China Glaze, Orly, FingerPaints).
Again, these are my opinions, but I think indie polish creators need to realize that bloggers such as yourself are customers first, and bloggers second since in most cases you are purchasing the polish with your own money and not trolling for freebies.
You are wayyy nicer than me.
ReplyDelete1) Smearing glitter is *not* acceptable, that means it's not solvent-safe, which means it could be cheapie glitter from the craft store.
2) Taco glitter? Same thing. It sounds like she bought the glitter on eBay or something. Smearing/"taco" glitter means it's not solvent safe, which means the longer it sits the more it will dissolve, and over time the glitter will turn into a sticky wad at the bottom of the bottle.
3) Broken Bottle? She should have refunded you right away. It sucks that the post office isn't perfect, but when shipping something (especially overseas) so fragile, you should spring for a little more bubble wrap.
I've only just seen this post but good on you for speaking out. Way too many people only post the nice stuff about indies and as an consumer I really appreciate knowing the good and the bad about products.
ReplyDeleteI gotta be honest, I am not a nail polish fan! Please don't blacklist me! ;) I read your blog for your clothing/vintage hunting stories and posts related to your glass bead and jewellery making. However, I am glad to see a blog give an honest review about a product. I tend to see way too many glowing reviews of products, indie or otherwise, in blog-land. Often (although not always) in the same post, the writer talks about receiving the goods from the company for free. Maybe that is normal, but I think constructive, critical reviews are important. Keep up the good work!
ReplyDelete